I love my job. I get to teach people how to rediscover their creativity, and it’s joyous work. In doing hundreds of innovation workshops for organizations big and small, I’ve discovered five compelling reasons why I believe design thinking is good for organizations.
Reason # 1. Building with your hands is good for your brain.
When you were a child, you were constantly making things. You drew pictures, built forts, and cut cardboard boxes into spaceships. Then you had to start worrying about other things like making money and building your career and that maker gene took a back seat. Design thinking demands that one is a maker – low-resolution prototyping is critical. And when you get to watch a bunch of adults laughing as they rush to build their ideas with pipe cleaners and popsicles, you remember how important that part of life is. Using your hands as well as your brain matters, because your hands will often help your brain figure out what to do.
Reason #2. Real risk leads to transformative innovation.
Risk is essential for growth. I had a conversation with a colleague recently, and she shared that she really liked the fearful pit-in-her stomach feeling of not being completely sure she knew how to do something. I believe that if you aren’t doing something that makes you feel that way, you probably aren’t using all of the resources you have inside you. Too often we intellectualize our notions of risk in a cost/benefit analysis, and ignore that visceral tug that takes us to the edge of uncertainty. But real innovation requires real risk. And design thinking pushes us to take the risks that lead us to transformative, rather than incremental, innovation.
Reason #3. Rhythm and timing may be everything.
The frenetic pace of problem solving is seductive. We are given a problem and accelerate everything we can to reach the solution. We are busy and feel proud of our productivity. Design thinking, though, requires a suspension of time, because it requires that we make sure we are solving the right problem. It demands that we linger in ambiguity. We have to spend time observing and interviewing in order to uncover our customer’s unarticulated needs. User ethnographic research often feels messy. We think, “Wouldn’t it just be easier to ask our customers what they want?” It might be faster and might be easier, but oh, the places you’ll go if you are willing to be patient.
Reason #4. True collaboration requires rethinking expertise.
When you publicly admit that you are going to try something and you have no idea if it is going to work, people look at you differently. When I started graduate school, I was convinced that when I had my degree in hand I would be an expert. Six years later, I was humbled by the fact that there was simply too much to know, and I would never know everything. I was humbled, but I was also relieved. The burden of expertise creates unrealistic expectations. When you embrace design thinking, you realize that in doing truly collaborative work, it doesn’t really matter whose idea it was, because together you are able to get to places you could never get to alone. And really, you shouldn’t be expected to.
Reason #5. Empathy always matters.
Empathy is perhaps the most fundamental part of design thinking. When you put yourself in someone else’s shoes- a customer, a colleague, a mentor- it changes everything. It’s a cosmic shift in your field of vision. You already know how you feel and that is often the guiding force for how you make decisions. But when you are insanely curious to hear what someone else thinks, and willing to see things from a different perspective, it changes you in fundamental ways. Because what happens when you put yourself in someone else’s shoes, is that you become more comfortable in your own. And when a company is filled with people who are constantly and purposefully walking in other’s people’s shoes there isn’t much they can’t accomplish.