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Empathy: The Softer Side of Design Thinking
Mar 30, 2016 - by Maureen Carroll

The world is filled with the crisp hard edges of numbers, statistics and dashboards. And while we learn a lot from them, I believe that design thinking offers a different way of gathering information- a softer side- that allows us to engage with users in deeper, more nuanced ways. Empathy is central to this notion. […]

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