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Empathy: The Softer Side of Design Thinking
Mar 30, 2016 - by Maureen Carroll

The world is filled with the crisp hard edges of numbers, statistics and dashboards. And while we learn a lot from them, I believe that design thinking offers a different way of gathering information- a softer side- that allows us to engage with users in deeper, more nuanced ways. Empathy is central to this notion. […]

design thinking myths

5 Pervasive Myths About Design Thinking
Mar 30, 2016 - by Maureen Carroll

Sometimes after the workshop is over, and people are trying to implement design thinking, they have certain assumptions about the process that can have an impact on how well it works in their organization. I wanted to share some of the myths that I have seen that seem to make a difference in how design […]

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